EXPECTATIONS AND TASKS
- Regional Sales Leadership : Lead and manage all CX sales activities across the region. Define and execute a regionally tailored go-to-market strategy that addresses varied customer needs and market maturity levels.
- Growth Acceleration : Drive aggressive growth in cloud subscription revenue, services, and customer base by leveraging SAP’s CX portfolio. Build an integrated and scalable sales strategy across cloud, hybrid, and partner-led models.
- Localization & Adaptation : Adapt global CX programs to regional realities—navigating diverse regulatory, technological, and economic environments—and ensure localization of solutions where necessary to support industries such as public sector, retail, energy, and telco.
- Partner Ecosystem Expansion : Strengthen and expand a high-performing partner ecosystem across the region, particularly in countries where SAP does not maintain a direct presence. Ensure strong collaboration and enablement strategies with local and regional partners.
- Talent Development : Attract, mentor, and develop a diverse and culturally attuned sales leadership bench across the region. Build succession plans and elevate local talent through coaching and structured growth paths.
- Customer Engagement : Serve as an executive sponsor to strategic regional customers. Build and maintain strong C-level relationships across both mature and emerging markets.
- Forecasting & Execution Excellence : Own and drive regional pipeline health, forecast accuracy, and sales execution excellence. Ensure disciplined opportunity management, predictable revenue generation, and strong governance processes.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Core Competencies Required:
- Strategic Execution : Proven ability to define strategy and execute at pace, with consistent performance against revenue and growth objectives in complex, multi-country markets.
- Cultural Dexterity & Regional Acumen : Deep understanding of the market landscape—including business culture, buying behaviors, and regional challenges. Experience navigating both high-growth and frontier markets.
- Influence & Collaboration : Strong ability to influence internally and externally, aligning with regional development, marketing, and partner teams. Adept at managing matrixed organizations and complex stakeholder ecosystems.
- Team Leadership : Track record of building diverse and inclusive teams across geographies. Proven ability to inspire, retain, and elevate sales professionals across varied cultural and market contexts.
- Customer Obsession : Strong customer orientation with a demonstrated history of creating customer value, solving complex challenges, and delivering measurable business outcomes through digital transformation.
- Solution Expertise : Deep familiarity with CX solutions (e.g., CRM, customer data platforms, marketing automation, service, and commerce technologies), preferably within SAP or similar enterprise platforms.
WORK EXPERIENCE
- 15+ years in enterprise software or technology services, with 5+ years leading large regional sales teams.
- Demonstrated success growing market share and revenue across diverse, high-growth, and emerging markets , particularly in the Middle East and Africa.
- Proven track record of building and executing a hybrid go-to-market model , including direct sales, partner-led approaches, and cloud-centric business models.
- Experience in multinational and multicultural environments , preferably within global technology vendors.
- Evidence of transformational leadership , including scaling teams, turning around underperforming markets, or establishing operations in greenfield countries.
We win with inclusion
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.