Palo Alto Technical Services Lead - Cortex XDR XSIAM 

India, Karnataka, Bengaluru 

165832818

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide strategic direction and input to the technical development of Technical Services Consultants reporting to you

• Manage the activities of the team such as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions

• Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.

• Build relationships with the sales team to ensure customer requirements are met, drive new business by utilizing Technical Services capabilities and offerings

• Ensure all customer engagements are successful

• Provide status to the Services leadership team on all major activities, issues, escalations, etc.

• Participate in the development and execution of strategic direction for Technical Services

• Partner with other Technical Services Manager in the region across the different technology areas, to ensure a consistent and cohesive customer delivery strategy

Your Experience

• Experience managing teams of 10+ multi-disciplined, technical resources and/or at minimum have experience managing highly complex client projects/programs with multiple stakeholders

• Knowledge of networking technologies and managing teams in a large-scale deployment/environment

• Skilled in key business systems – SFDC, Clarizen, G-Suite preferred

• Knowledge of cybersecurity technologies such as XDR & XSIAM

• The ability to solve problems creatively and develop and manage business solutions for complex problems

• Demonstrated leadership and team-building capabilities

• Demonstrated experience meeting revenue and/or customer satisfaction targets

• Excellent written and verbal communication skills

• Strong emotional intelligence and ability to manage challenging situations

• Certifications such as CISSP and/or others like PMP preferred

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.