Red hat Senior Manager Technical Account Management 

Japan, Tokyo 

165411848

Primary Responsibilities

• Manage and lead a team of Technical Account Managers

• Closely working with APAC TAM Leadership Team and Japan Services Leadership Team for strategies and initiatives in the region.

• Become a TAM champion for the sales team within the region and support TAM selling targets

• Guide the Technical Account Management business with sales within the region

• Engage with customers by building relationships to deliver seamless renewals and growth

• Manage customer escalations with highly technical support requests from strategic customers

• Foster cooperation and cross-functional collaboration between Technical Support, Engineering, Product Management, Sales, and Consulting Services Teams and customers to achieve a high level of customer satisfaction

• Provide mentorship, direction, and skills evaluation to your team members to maximize engagement and develop deep technical and management skills

• Develop and administer schedules and performance requirements

• Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas

• Participate in hiring processes and cultivate a pipeline of talented candidates

• Travel as necessary to visit customers and partners and attend conferences and other events

Required Skills

• Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment

• Excellent interpersonal skills and ability to inspire, coach, and motivate team members

• Ability to translate strategic plans into communication and implementation plans; experience guiding significant change management activities

• Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds

• Excellent written and verbal communication skills in both Japanese and English.

• Excellent critical thinking skills with the ability to make a timely decision

• Experience handling critical situations

• Ability to learn and apply new skills; ability to quickly process and effectively share knowledge

• Excellent communication skills; ability to interact courteously and effectively with customers, partners, and third-party vendors

• Commitment to customer service and to providing the best customer experience possible

• Familiarity with Red Hat's portfolio of offerings and subscription business model

• Knowledge of open source software solutions and open source as a business model

• The ability and experience working in a matrix working environment