EY Application Managed Services - SAP Integrations Technical Consultant 

Canada, Ontario, Toronto 

164107973

AMS Delivery & Payroll Support

• Act as a trusted advisor to clients, translating evolving payroll needs into scalable SuccessFactors solutions.
• Monitor and manage service tickets, ensuring timely resolution and adherence to SLAs.
• Configure and maintain payroll components including pay structures, calendars, and compliance rules.
• Support integrations with finance systems and third-party payroll providers, ensuring smooth data flow and accuracy.
• Lead root cause analysis and resolution of payroll-related incidents and service requests.
• Monitor regulatory changes and proactively recommend updates to maintain compliance.
• Identify opportunities for automation and process optimization within payroll operations.
• Support implementation projects, including managing payroll activities such as requirements gathering, solution design, testing, and deployment.

Collaboration & Client Engagemen

• Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects, problems, and enhancement requests.
• Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.

Innovation & Best Practices

• Stay current with SAP SuccessFactors Payroll updates and AMS delivery trends.
• Recommend best practices for payroll accuracy, compliance, and user experience.
• Participate in release management, regression testing, and deployment of EC payroll platform updates.

What You Bring

• 5+ years of experience in SAP SuccessFactors Payroll implementation and/or AMS support.
• Certification in SAP SuccessFactors Employee Central Payroll.
• Strong understanding of payroll processes, compliance requirements, and integration touchpoints.
• Excellent communication and stakeholder management skills.

Bonus Points For

• Experience with SAP BTP, CPI, or other integration platforms.
• Experience in ABAP HR code development.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.
• Bilingual (English/French)