Citi Group Application Support Technology Analyst 

Canada, Ontario 

163740256

• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Provides technical oversight across systems and applications, leverage skills across multiple apps support areas.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Review and approve planned application and infrastructure changes. Help to coordinate resourcing of releases.
• Consults with the primary clients of the application in conjunction with development managers to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 6-10+ years’ experience in an Application Support role.
• Relevant experience in a critical role with high business impact. Experience working in a financial institution and Fixed Income product knowledge would be an advantage.
• Excellent working knowledge of key computer science concepts (networking, operating systems, virtualization, containerization, etc.).
• Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application, and database stacks.
• Proficient Linux and SQL skills.
• Experience of supporting applications hosted on Cloud is desirable.
• Operational experience of using middleware technologies (Tibco EMS, Tibco Rendezvous, Solace, MQ, Kafka, etc.) to run services at scale is desirable.
• Strong experience with end-to-end observability stacks (ITRS, Grafana, AppDynamics, Kibana, Splunk,, etc.) is desirable.
• Experience with release automation tools (eg: Udeploy) is desirable.
• Experience of batch scheduling tools (eg: Autosys) is desirable.
• Experience of senior stakeholder management.
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.
• Ability to plan and organize workload.

• Bachelor’s/University Degree in Computer Science, Computer Engineering or equivalent experience will be considered.

Time Type:

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