Uber Strategic Operations Manager US & C Delivery - Eater 

United States, West Virginia 

162349924

About the Role

In this US&C Eater Operations Manager role on our Membership vertical, you will help shape the Uber One member experience by developing our eater acquisition strategy on how to attract early lifecycle eaters to order on our app, and define what is the right time, incentive, and entry point to acquire early lifecycle eaters to trial, convert, and retain on an Uber One membership.

What You'll Do

• Build: Develop our Early Lifecycle (ELC) membership acquisition strategies, with scope including new and existing Business Development partnerships with external parties, our broader Students targeting and membership-specific Uber One for Students offering, Teens acquisition, and refining the ELC membership entry points experience for First-time User Experience (FTUX) and membership Preview. Execute these strategies end-to-end to maximize Eater growth via Membership acquisition levers.

• Project Manage: Proactively scope and lead multiple projects; take accountability for project outcomes, ensure delivery on project critical metrics, & keep others informed of progress

• Analyze: Dig into sophisticated data, build customer targeting models, and aggregate insights to drive key business decisions and shape Tech roadmaps with cross-functional partners

• Report: Define critical metrics for tracking membership acquisition performance and develop dashboards to track campaign performance; report findings to cross-functional teams and senior leadership to define long-term strategy and decision-making

• Collaborate: Work cross-functionally with other Operations teams (Global, Central, and Local) as well as Marketing, CRM, Business Development, Commercial, Legal, and Tech to develop and execute membership acquisition and conversion efforts

Basic Qualifications

• 3+ years of professional work experience in a related field, such as operations, marketing analytics, strategy, or analytics

• Strong SQL proficiency and Excel/Google Sheets skills

• Bachelor's degree

Preferred Qualifications

• Ability to thrive in a fast-paced and cross-functional environment

• Experience in problem-solving and proposing unique solutions to complex issues

• Proven ability to balance multiple critical tasks and to consistently deliver against hard deadlines

• Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience

• Strong collaboration skills, including building deep, trust-based relationships with territory and cross-functional teams

• Strong business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .