Wells Fargo Customer Service Representative - Dual Verification Back-Office Support 

Philippines, Caloocan 

162311105

About this role:

• Wells Fargo is seeking to hire for Customer Service Representative role. The job is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• Must have completed at least (2) years of college education, no back subjects, required.
• Must have at least two (2) years of professional experience in Customer Service supporting a Banking or Financial program / account, required.
• Excellent English writing skills, and back-office support work background.

Job Expectations:

• Must be amenable to work on night shift, weekend off
• Must be willing to work full-time onsite
• Must be willing to work during PH holiday
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.