Citi Group Assistant Vicepresident - Issue Management Quality 

Mexico, Mexico City 

162167277

Job Background/context:

Effective Issues Management, including early identification, prompt escalation, alignment to global/local policies and timely resolution is a top priority for Citi and is one of the accountabilities of the Office Of Governance and Control Head that is delegated to the Issue Management Head.

The OGC implemented the Issue Management Quality Assurance and Independent Validation Unit as a control to review that issues and CAPs in iCAPS are managed as per corporate standards.

Key responsibilities:

• Be fully knowledgeable in all corporate policies and procedures related to issues management, specially the “Assessment, Issue and Corrective Action Plan Policy” and the “GFB Issue Management Procedure”.
• Perform all assigned Quality Assurance Reviews in a timely fashion
• Document Quality Assurance Reviews resolution and evidence in the corresponding supporting platform that will be used to manage requests maintaining data integrity standards
• Report Quality Assurance Reviews resolution to Issue Management Officers (IMOs), In-Business Control Officers (IBCOs); Issue Owners and CAP Owners as required by the Quality Assurance Review Manual
• Provide thorough feedback to IMOs and IBCOs/IFCOs when errors and/or omissions are identified during a Quality Assurance Review
• Resolve any questions that IMOs and/or IBCOs may have with regards to Quality Assurance Review (assessments, results and observations).
• Report all disputes and disagreements from IMOs and/or IBCOs on Quality Assurance Reviews results to the Quality Assurance and Independent Validation Manager providing all details. Disputes and disagreements will be managed by the Quality Assurance and Independent Validation Manager
• Resolve Quality Assurance Review resolution changes in iCAPS in case of incorrect resolution
• Review with a risk based approach evidence for the closure of CAPs in accordance with the scope of the Independent Validation Manual
• Document Independent Validation reviews and evidence in the corresponding supporting platform that will be used to manage requests maintaining data integrity standards
• Report Independent Validation Reviews resolution to Issue Management Officers (IMOs), In-Business Control Officers (IBCOs); Issue Owners and CAP Owners as required by the Independent Validation Manual
• Provide thorough feedback to IMOs and IBCOs/IFCOs when errors and/or omissions are identified during a Independent Validation Review
• Resolve any questions that IMOs and/or IBCOs may have with regards to Independent Validation Review (assessments, results and observations).
• Actively participate in training sessions
• Actively participate in recurrent issues management working groups
• Proactively provide feedback to the Issue Management Area Head to improve issues management practice

Knowledge/Experience:

• Risk & Control management experience, 3 to 4 years of Audit experience and internal control or similar
• Knowledgeable in the Certified Internal Auditor methodology (desired)
• Knowledgeable in problem solving methodologies
• Experience processing large data files and multiple data sources to construct reports

Skills:

• Goal-oriented thinker
• Strong ability to understand problems and focus on root cause analysis
• Strong interpersonal skills – including teamwork and organizational skills
• Strong written and verbal communication skills (English and Spanish)
• Strong analytical skills and attention to detail and numbers
• Strong risk based approach to reviews/validations

Qualifications:

• Bachelor’s degree in Finance, Accounting, Administration or related.
• Certified Internal Auditor certification preferable
• Project Management Institute certification preferable
• Fluent in English and Spanish

Competencies:

• Internal Controls & Risk based Oriented
• Proficiency in working with Excel, and Power Point presentations
• Ability to work well as a team.
• Ability to effectively provide verbal and written communications (English and Spanish) regarding risks and issues to escalate to Stakeholders and Senior Management

Time Type:

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