Citi Group Application Support Senior Analyst - AVP 

France, Ile-de-France, Paris 

161411486

Key Responsibilities:

• Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support.

• Trading products to include (but not an exhaustive list) :

• Government Bond / US Treasuries

• Interest Rate Swaps

• Inflation Linked Securities

• Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list)

  • ION / Marketview

  • Citi Velocity

  • ITRS (Monitoring Software for platform)

• Providing functional and technical help around the relevant systems to users by (not exhaustive)

  • Ensure correct pricing of instruments

  • Dealing with Risk & PnL Issues reported by users

  • Dealing with trade execution & processing / booking

  • Work within the 24x7 rota, this is on an “on-call” basis.

  • Manage customer relations when dealing directly with both internal and external users of the systems.

  • Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)

  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools

• Other key responsibilities (not exhaustive):

  • Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics

  • Understanding and documenting business requirements

  • Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring

  • Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)

Development Value:

• Ability to work as part of a truly global team.

• First class technical and business training from well-established team.

• Gain experience in liaising with Trading/Sales and Middle Office Counterparts.

• Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.

Experience:

• Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries)

• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)

Desirable:

• Basic Business knowledge/ understanding of financial markets and products.

• Coding / scripting experience preferable (any language)

• Experience with real-time monitoring systems such as ITRS Netagent.

Knowledge:

• Strong analytical skills & attention to detail

• IT (spreadsheet/analytical/modeling skills)

• Positive attitude and keen to learn.

• Good communication and interpersonal skills.

• Ability to work under stress and time constraints.

Desirable:

• Job scheduling tool such as Autosys.

• Issue tracking and reporting using tools such as JIRA

• Knowledge/ experience of problem Management Tools.

• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Qualifications:

Bachelor's Degree would be beneficial but not essential

Time Type:

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