JPMorgan Credit Card Customer Service Account Specialist II 

United States, Texas, San Antonio 

160990156

Job responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.