Truist LightStream Account Service Representative 

United States, California, San Diego 

160759550

Regular or Temporary:

English (Required)

1st shift (United States of America)Account Service Representatives (ASRs) provide world class servicing support to current and potential LightStream clients by assisting clients through the application process and account maintenance functions. Must have a thorough understanding of all servicing procedures and processes across the LightStream product suite.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.2. Provides account management for clients across the clients relationship with LightStream. Perform medium and long term tasks and processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.
3. Gain advanced understanding of policies and procedures for LightStream Account Services.
4. Meet/exceed monthly performance requirements as evidenced by Ongoing QC Reviews.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree, or equivalent education and related training or experience
2. Ability to work in a fast-paced, multitasking, and team-oriented environment
3. Strong verbal and written communication skills
4. Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
5. Ability to provide clients and teammates with excellent service

1. Call Center Experience
2. Customer Service Experience
3. Account Management Experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

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Able to sit for extended periods of time and periodically move about during the work day.
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Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
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Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
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Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
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Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements

The annual base salary for this position is $40,000-$50,000