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Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
Advocating for the customer through human centered design methods, including: discovery, research, whiteboarding sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning, sharing, and teaching
Working with partners and teams across various geographie
Embracing and advocating for an experience mindset - this is as important to the work as the results
Discovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Participate in end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Creating process and user flows, wireframes, journey maps and interaction models, resulting in low to high fidelity prototypes
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications:
At least 4 years of experience with User Experience design
Preferred qualifications:
Experience planning and/or facilitating workshops with cross-functional teams
Portfolio of work which includes examples of product and visual design
Experience working closely with developers and system architects
At least 2 years of experience with Complex Data Product Eco-Systems
At least 2 years of experience with visual design
At least 2 years of experience working with large Enterprise teams
Experience in Service Design or using Service Design methods and processes
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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