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IBM Lead Customer Success Manager India, Karnataka, Bengaluru 160621330
10.07.2024
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Your Role and Responsibilities
- Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
- Deliver value associated with customer investment in Apptio’s Cloudability Products.
- Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
- Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
- Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
- If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.
Required Technical and Professional Expertise
As a Team Lead, your responsibilities will include:
- Work allocation and management of day to day work of the team
- On time delivery of services with absolute best quality
- Supporting and mentoring of the team
- Be first point of escalation for your team members.
- Setting goals, monitoring performance of team members, Quarterly Check ins and annual appraisals
- Providing necessary support to your reporting manager
- Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis.
Preferred Technical and Professional Expertise
- Self starter able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to breakdown complex information into simple solution requirements.
- Strong to expert skills in data analysis.
- Knowledge of enterprise IT organizational, business, and technical environments.
- Strong English written/ oral skills.
- General understanding of basic financial concepts such as general ledger, budget, forecast and cost.
- General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
- Experience with Apptio tool and certification.
- Skilled at working with large data sets, quickly detecting and resolving data-related issues.
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