JPMorgan Account Specialist 

United States, Arizona, Tempe 

159792612

Job responsibilities

• Engage in interactive dialogue with internal and external customers through active listening
• Take ownership of the overall customer experience by empathizing, prioritizing, and meeting customer needs
• Resolve customer concern by approaching problems logically and with good judgment to ensure appropriate outcomes
• Possess analytical ability to make appropriate decisions on behalf of the customer efficiently and effectively
• Abide by all applicable regulatory and department practices and procedures
• Manage multiple browsers, tabs, window navigation and instant messenger tools
• Operate Windows Operating Systems and Microsoft Office tools

Required qualifications, capabilities, and skills

• Minimum 1 year experience in a customer service / call center environment
• Assertive with excellent communication skills both written and oral
• Proficiency in PC skills including MS Word, Excel, and Outlook
• Ability to work well under pressure, and capable of adapting to changing priorities

Preferred qualifications, capabilities, and skills

• Auto lease experience
• Dialer and Call Center experience
• Knowledge of Chase Auto systems to include iCAF and Aspect

Work Schedule

• The department's operational hours are 8:00 AM - 8:00 PM, Eastern Time Monday - Friday
• Candidates must be able to work any schedule within the department's operational hours.