Microsoft Support Release Manager 

United States 

159642020

In this role, you will engage with key stakeholders and business owners to understand requirements and incorporate them into an overall roadmap. Your success metrics will include scheduling, coordination of resources, risk mitigation, and communication plans of numerous releases per month and tracking the overall release pipeline.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience.
• 3+ years related experience in supporting external customers and/or an equivalent combination of training and experience.

Find additional benefits and pay information here:

Microsoft will accept applications for the role until August 15, 2024.

The successful candidate should possess the following experience for the following competencies:

• Understanding of Microsoft's products and services, including their workstreams and functions involved in most releases.
• Hands on knowledge of public clouds, certification highly desired- especially Microsoft Azure
• Hands on knowledge of PowerBI with proven data analysis skills
• Hands on knowledge of Power Automate
• Strategic thinking and orchestration of complex support planning: You should have a proven record of accomplishment of driving strategy and influencing leaders. You should also possess a strategic mindset and be able to think ahead to prevent potential risks.
• Organizational, cross-group collaboration, project management, time management, and negotiation skills: You should be highly organized and possess above average project management skills. You should also be able to collaborate effectively with cross-functional teams and possess strong negotiation skills.
• Experience building & leading project vTeam(s): You should have experience building and leading project vTeam(s) and possess strong leadership skills.
• You should have a pronounced understanding of the customer service industry and experience with the end-to-end release process. You should be able to manage, track, and communicate many details at many organizational levels within multiple projects and relay status promptly.
• You should possess solid written and verbal communication skills and be able to communicate effectively with stakeholders at all levels of the organization.
• You should be able to work well under pressure and meet tight deadlines.
• You should be able to work effectively with other groups inside of an organization to identify and improve processes.
• You should be able to deliver tough messages diplomatically and quickly drive toward solutions to problems.
• You should have a proven ability to design and balance strategic priorities against tactical needs.
• You should be willing and able to travel as needed, up to approximately 5% of the time.
• Embody our and .