SolarEdge Technical Voice Support Specialist Night Shift 

India, Karnataka, Bengaluru 

159589370

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

What will you be doing?

• Handle inbound calls from US customers, addressing their queries and concerns with patience and professionalism
• Navigate cultural differences and potential language barriers with tact and understanding
• Troubleshoot and resolve customer issues related to our products and services
• Collaborate effectively with regional stakeholders to ensure seamless customer experience
• Work closely with the local Indian team to improve processes and share insights
• Maintain accurate records of all customer interactions in our CRM system
• Contribute to the continuous improvement of our support processes and knowledge base
• Participate in regular training sessions to stay updated on product knowledge and customer service best practices