Provide Remote technical assistance for Honeywell contracted customers & Connected Sites by undertaking tasks on HVAC Controls systems, modifying and interrogating BMS controllers, software programs, applications and systems
Undertake pre-planned maintenance activities across our clients BMS control systems, identify faults across our control systems, and rectify them where needed
Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly whilst driving energy savings through applying BMS expertise
Manage customer requests who have varying levels of expertise and liaise with third party providers on non BMS related problems ensuring we deliver enhanced customer service
Work towards the achievement of all team / individual targets and KPI’s
Key skills and qualifications
Good grounding in engineering, IT or technical industry or relevant qualifications with experience ideally within Building Technologies coupled with customer service experience
Good interpersonal and verbal & written communication skills
Effective communicator with a flexible approach to teamwork
Knowledge of the principles, associated with Building Management Systems, Plant and Energy Management would be advantageous
Knowledge of Honeywell BMS Control Systems, Tridium Niagara software (AX/N4), system protocols (BACnet, Modbus, Lon, etc.), EBI, Tridium, Alerton, Trend, Multisite would be beneficial
Our offer
Culture that fosters inclusion, diversity and innovation
Work for a well-known brand with a continued focus on innovation and growth
Market specific training and on-going personal development
Opportunities to work with the latest technology and new products!
Additional Information
JOB ID: HRD252798
Category: Customer Experience
Location: Skimped Hill Lane, Downshire Way,Bracknell,BERKSHIRE,RG12 1EB,United Kingdom