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Tesla Product Support Engineer Product Liability 
United States, California, Palo Alto 
159450399

11.04.2025
What You’ll Do
  • Investigate and respond to field incidents involving Tesla vehicles. Generate incident reports detailing the operation and expected performance of the vehicle’s systems
  • Provide guidance to Service Centers in responding to customer concerns
  • Develop an in-depth understanding of all vehicle systems and their integration. Understand how each system plays into the overall vehicle performance and customer experience
  • Coordinate with design teams to perform further root cause analysis with component owners where necessary
What You’ll Bring
  • Experience in Mechanical, Chemical, Mechatronics, Automotive engineering or equivalent
  • Strong data analysis and problem-solving skills - the ability to analyze and interpret data
  • Excellent communication skills - can clearly communicate technical findings to various audiences
  • Familiarity with in-vehicle communication systems (CAN, Ethernet or LIN) is preferred
  • Familiarity with various Driver Assistance System features is preferred
  • Strong people skills and positive “can do” attitude