IBM System Services Representative - LA 

United States, Louisiana, Baton Rouge 

158834207

This role is a contributor responsible for the on-site installation, maintenance, and repair of systems and components from IBM and various other vendors, including hardware, networking products, software, and operating systems. They constitute the primary technical interface of clients for the coordination of hardware and/or software support and the provision of operational services necessary for the client. They advise clients on preventative maintenance, configuration, operation and environmental factors that may affect product performance or impede the client’s IT operation. They may also perform service activities such as systems assurance, installation planning, accounting management, system-level problem determination, discontinuation, and relocation of IBM and non-IBM systems and products. They are responsible for ensuring a high level of customer satisfaction with the delivery of services, technical support and operational services for customer accounts. When critical situations occur, they will be IBM’s technical interface with customers and will manage the situation until the problem is resolved. They have a thorough understanding of IBM’s technical support strategy and can articulate it. They are responsible for the technical value relationship to protect the revenue base and identify new service opportunities.

Required Technical and Professional Expertise

This role is responsible for on-site installation, maintenance and repair of IBM, Multi-Vendor Systems (including the Support as a Service vendors, like Lenovo, NetApp, Teradata, Cisco, and others), and components, including hardware, networking products, and associated firmware. They are the onsite technical interface to clients for the completion of onsite tasks. They deliver the services as required by the client. They support clients with preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, account management, systems-level problem determination, and discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). They have a thorough understanding of, and are able to articulate, IBM’s technical support strategy. Preferred Technical and Professional Expertise
Dependable Transportation, the ability to lift 28 Lbs chest high with or without reasonable accommodation. Must be self starter and have a strong drive for success.
Technical experience with Support and Repairs Lenovo, Cisco, Lexmark, Dell…. MS Windows, Linux