Tesla Systems Support Operations Engineer 

United States, California, Fremont 

158072140

The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.

• Monitor batterysystem performance and availability to ensure contractual obligations are beingmet
• Handle after-hourscustomer escalations via Tesla hotline system.
• Monitor and respondto alarms annunciated on Tesla’s proprietary monitoring platform, communicatingand escalating any issues to engineering and O&M teams
• Act as the mainpoint of contact for the governing bodies regarding required shutdowns, orevents affecting facility operation
• Respond,communicate, and escalate abnormalities with the Tesla’s proprietary monitoringsystems, including proposing improvements to increase the effectiveness of themonitoring system
• Respond,communicate, and escalate any cybersecurity concerns
• Preparedocumentation for governing and regulatory bodies, such as NERC, ERCOT, BOA,etc.

• Capable of workingin a 24/7 environment, working 10-hour shifts, including weekends
• Experience in acustomer service environment
• Grasps basicconcepts of electricity (AC/DC, current, voltage, resistance, power, etc), andinterpret electrical single line diagrams
• Experience usingMicrosoft Word, Microsoft Excel
• Excellent writtenand verbal communication skills
• Ability toindependently make decisions, and escalate when necessary
• Enthusiasmfor green technology