Amazon Cloud Support Engineer Windows Engineering 

South Africa, Western Cape, Cape Town 

157730370

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Work directly with Amazon Web Services architects to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 6+ months of software development with object oriented language experience
- 6+ months of scripting language experience
- 6+ months of network and operating system support experience

- 1. Microsoft Professional certifications, e.g. MCSA/MCSE/MCSD Other professional certifications such as VMWare, NetApp Experience with System Administration of Microsoft Windows Server and associated technologies (Active Directory, Exchange) and/or Linux (Ubuntu, CentOS, RedHat).
- 2. Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
- 3. Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
- 4. Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP). Strong analysis and troubleshooting skills and experience. Experience managing full application stacks from the OS up through custom applications.
- 5. Exposure to Virtualization (Hyper-V, VMware, Xen). Good understanding of distributed computing environments.
- 6. Exposure to security concepts/best practices. Knowledge of storage technologies. Experience with Cloud services and Cloud deployments.