Uber Safety Investigations Specialist III Night Shift 

United States, West Virginia 

156783134

About the Role

The role requires someone who can take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted. This position needs to communicate with these customers directly.

Your Impact In Role

• Work on critical incidents issues reported by all the users, while providing world-class customer support through emails and phone calls
• Document all incidents & Collaborate with partners and work towards any solution ideal for the incident
• Handle Social Media Escalations when someone reports on various platforms
• Audit the correct application of process and policy by the investigating agent
• Being the secondary point of contact for any new joiner’s training, inquiry, work side-by-side with TL to ensure the team’s resource utilization

Working Style

Willingness to work in(rotating day & night shifts, rotating weekend offs. Total working hours will be 40 hours a week, 5 days, 8 working hours each day), depending on the business requirement. Shift requirements will align with current night shift patterns, between 6PM - 3AM & 12AM - 9AM.
Note thatthis position may require you to be on a 12-9am shift more often, based on operational needs. Should there be any change required, in advance notice will be shared.

When working in the night shift hours, the role will be a remote role unless the shift hours is changed or other business requirements.

The Experience You'll Bring

• Identify customer problems swiftly and accurately while solving queries as this can impact company relations
• Document all incidents in detail following format and logic
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Strong influencing skill to ensure the team is working properly toward the same goal
• Outstanding spoken and written of English and Japanese

Preferred Qualifications

• Have experience in critical case handling
• Have experience in responsibility for new joiner’s training / nesting support

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .