Honeywell Lead Field Service Technician 

Canada 

156704625

Lead Field Service Technician

The future is what you make it.

Key Responsibilities:

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation

YOU MUST HAVE:

• College Diploma in electrical or electronics related field
• Minimum of 2 years of field experience in electronics or computer programming/administration
• Valid driver’s License
• Ability to acquire Top Secret Federal Government Clearances
• Ability to be part of an on-call rotation

WE VALUE:

• University Degree in electrical or electronics related field
• CFAA certification or in process of attaining it
• Basic knowledge of Microsoft Active Directory
• Experience in the Access control and CCTV fields
• Experience working in a server-based environment
• Previous electronic security/fire suppression industry experience
• Previous technical / installation experience
• A solid grasp of IT network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Knowledge and experience working with Domain Services, Microsoft Office and Visio
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science or electrical/electronics background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

• JOB ID: HRD245302
• Category: Customer Experience
• Location: 400 Maple Grove Road,Kanata,Ontario,K2V 1B8,Canada
• Nonexempt