Palo Alto Channel Operations Specialist 

India, Karnataka, Bengaluru 

15547958

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve the following business processes:
• Granting, validating, and troubleshooting access to the partner portal
• Ensuring accurate partner program compliance data
• Deal Registration exception process handling
• Partner Locator (SFDC based tool) data updates and troubleshooting
• Partner applications and onboarding
• Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, theater Sales Ops, Data Governance, and IT.
• Lead and support the defining, implementation, and enablement of business process improvements.
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
• Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
• Document processes and procedures on an ongoing basis

Your Experience

• Relevant 7+ Years experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
• Strong customer service skills and attention to detail
• Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
• Experience collaborating with cross-functional teams
• Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
• Nice to have in a related or similar field, but not required:
• Experience supporting Ecosystem / Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc.
• Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc.
• Experience identifying Ecosystem process issues, building recommendations and implementing strategies to optimize performance
• Building and distributing enablement and training materials on various sales operations processes
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs.

All your information will be kept confidential according to EEO guidelines.