Bank Of America Reference Data Services Operations Analyst 

United States, North Carolina, Charlotte 

155113257

Job Summary:

This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Required Skills:

• Intellectual curiosity, passion, and self-motivation
• Excellent time management and prioritization skills, with ability to meet tight deadlines
• Strong sense of teamwork and collaboration
• Risk management awareness
• Critical thinking, creativity, and problem solving skills
• Highest degree of integrity / ethical standards and sound judgment
• Commitment to delivering excellence
• Excellent verbal and written communication skills with ability to communicate with various stakeholders at senior levels

Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

1st shift (United States of America)