Citi Group KYC Operations Quality Analyst Bilingual English/Spanish 

United States, Florida, Tampa 

153626845

Responsibilities

• Conduct client profile reviews for customer accounts within predefined SLAs ensuring accuracy of key data within our internal systems.
• Review all information and documentation ensuring compliance with local regulation and Citi standards.
• Report findings on a timely basis.
• Engage with stakeholders/Senior management, acting as SME and POC for LOBs and ensure timely feedback loop.
• Conduct root cause analysis by identifying & analysing areas of common defect/issues/themes.
• Provide updates at regular meetings with KYC Operations.
• Manage remediation projects / initiatives and report on progress as required.
• Identifying areas for improvement in the teams, sharing knowledge and conducting quality learning sessions.
• Participate in local and regional projects and new initiatives to drive the Quality Teams objectives utilising CitiKYC data extract tools and query building.
• Conduct analysis on records relating to PEQR & REM Returns, provide insightful commentary and feedback to management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 4-6 years of relevant experience.
• KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory).
• Advanced written and verbal English and Spanish communication skills.

• Strong analytical capability, high-standards and attention-to-detail.
• Has the ability to operate with a limited level of direct supervision.

• Ability to collaborate with various Stakeholders and build and maintain effective working relationships.
• Proven ability to make effective and timely decisions.
• Driven, self-accountable and proactive.
• Ability to proficiently use MS Office products, including strong intermediate Excel skills.
• Demonstrated ability to build and cultivate partnerships across business regions.

Education

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

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