The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
10 Years of IT experience
5+ experience with Tableau, preferably within banking environment.
Banking Industry background
Experience in creating and designing Tableau dashboards using Crosstabs, LOD, actions, parameters, etc.
Experience in designing and implementing solutions
Ability to create custom SQL for dataset creation and troubleshooting
Flexibility in developing dashboards with minimal design requirements
Experience with Tableau server, administrative functions, organizing/ project owning
Familiarity with Rest API a plus
Experience in integrating Tableau into various external environments (such as websites, SharePoint, etc.) a plus
Advanced SQL and Bigdata skills
Knowledge of relational data modeling
Ability to analyze and solve complex problems and work independently on multiple tasks
Must be able to communicate effectively verbally and in writing with technical and Business