Cisco Software Engineer 

United States, North Carolina, Cary 

152443401

As a member of our team, you will play a pivotal role in ensuring the reliability and efficiency of SDWAN networks and routing platforms.

• Analyze, configure, and fix SDWAN networks with mixed routing platforms and protocols.
• Create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
• Provide remote troubleshooting support to resolve issues efficiently.
• Manage incident tickets and ensure their resolution.
• Engage with developers and technical support teams for assistance on complex issues.
• Serve as the main point of contact for customer requirements and manage expectations.
• Communicate updates to the Cisco Support team and customers as needed.
• Adhere to ticket processes and update them with relevant and correct notes.
• Participate in On Call Rotation for weekend priority support for P1's and support shifts as required.
• Collaborate with cross-functional teams to resolve major customer issues.
• Proven planning, prioritization, and organization skills.
• Ability to identify problems, take ownership, and deliver high customer satisfaction solutions.
• Excellent written and verbal communication, interpersonal, and presentation skills.
• Crisis management and leadership skills.

• Bachelor's degree in Computer Science, Computer/Software/Electrical Engineering, or a related field or equivalent experience.
• 7+ years of related experience.
• Experience in IP Routing technology and Cisco products like ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, and Viptela SDWAN.

• Master’s degree in Computer Science, Computer/Software/Electrical Engineering, or a related field.
• Knowledge of AWS/Azure and Python scripting.
• Technical skills corresponding to CCNA/CCNP/CCIE level.
• Experience in NOC and/or TAC Technical Support.
• Data-driven approach to problem-solving with a project management background.