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Amazon Manager Solutions Engineering Appstore India, Karnataka 152278425
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Key job responsibilities
• Lead a team of highly talented Solutions Engineers responsible for managing support for third partner app developers.
• Lead and manage the team that drives organizational standards for operational excellence and resiliency
• Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
• Participate in incident management to resolve in-field issues and communicate with a global audience.
• Develop and maintain a culture of innovation and operational efficiency in the team.
• Manage the design and development of new tools and software solutions supporting to drive operational efficiencies and automation.
• Hiring, growing and retaining engineering team, keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
• Develop and execute against organization and team roadmaps, goals and strategies.
• Bachelor’s degree in Computer Engineering or related technical discipline
• 7+ years of software/systems engineering and operations experience
• 4+ years’ experience managing people. Experience in hiring, building, and supervising high performance teams
• Experience with mobile and web applications, Restful APIs, web services, systems administration, programming/scripting (Java or C++, React, Perl or shell scripting), understanding of monitoring and metrics.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
PREFERRED QUALIFICATIONS
• Master’s degree in Computer Engineering or related technical discipline
• Ability to handle multiple competing priorities in a fast-paced environment
• Scalable and complex software development experience
• Substantive hands-on experience solving systems and operations problems
• Passionate and experienced in establishing, measuring, and meeting service level agreements, metrics based management, improving the availability, performance, and quality of systems
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• A proven track record of taking ownership and driving results on technical support projects and development projects
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