The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody
Product Management & Development
- Help set strategy, build and run securities services proposition for South African clients
- Take responsibility for processes, procedures, and product delivery
- Maintain strong knowledge of product features and functions
- Work with relevant stakeholders product solutions for client requests
- Work with O&T to ensure timely implementation of product development
- Create business requirement documents for market or product developments/changes
Client Retention & Satisfaction
- Maintain a good understanding of evolving and changing customer needs and customer perception of quality
- Work closely with operations and product management regional / in the country to deliver client solutions
- Ensure client satisfaction; branch receives the highest possible rating in key identified surveys
Market Interface & Intelligence
- Maintain a close relationship with local clients and prospects
- Maintain a strong rapport with market regulators, infrastructures
- Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues
Risk & Control
- Ensure satisfactory audit results
- Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes
- Ensure continuity of business
- Alert Country Head and senior management of events that may create or increase risk
Knowledge/Experience:
- Relevant and applicable work experience in Securities Services – Custody
- Experience in South Africa with local banks and non-bank FIs as client of Securities Services - Custody
- Experience in building and maintaining client relationships
- Understand the product development lifecycle
Qualifications:
Product Management and DevelopmentProduct Management
Time Type:
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