EY Enablement HR Operations - Senior Associate Islamabad 

Pakistan, Islamabad Capital Territory, Islamabad 

151083825

This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure and knowledge across all areas of HR; the role will report to the Rapid HR Operations Manager. You will be required to work across Rapid locations [Karachi, Lahore and Islamabad] to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with Assurance Service Line Talent; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc.
Your key responsibilitiesIn this role you will support the Rapid HR Operations Manager on some of the below activities and lead on other areas:

• Supporting office activities of a generalist nature that are required to be managed locally such as liaising with external authorities, employee documentation and other ad hoc local requirements that require physical presence
• Manage the medical Insurance enrolment / deletion and support the employees with insurance related queries.
• Provide Insights for the Talent Consultants and Talent Development - this would be via the Rapid HR Operations Manager
• Liaison with Managed Services/HR
• Act as an escalation point for Managed Services
• Manage all HR Matters, according to its specialty, escalating to the Rapid HR Operations Manager as needed for higher risk/ sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development
• Ensure the support and delivery of key operational areas such as PIPs and Exits
• Support and coordinate Employee Relation cases i.e. Disciplinary handling, Grievance Management etc.
• Deliver Induction and WTEY for new joiners
• Updating reports supporting attendance tracking and flexible working requests; this would require daily update of employee information and outcomes

Skills and attributes for success

• Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent and other functions to ensure exceptional service delivery
• Pro-actively suggesting process improvements
• Employee Relations experience
• Good understanding of risk
• Knowledge of HR systems is preferred
• Experience in metrics reporting and analysis preferred
• Experience with Shared Services
• Ability to present and facilitate training sessions and induction

To qualify for the role you must have

• 4+ years’ experience of working in HR operations within a professional services firm or a complex organization
• A bachelor’s degree in human resources or a related discipline
• Experience in working ‘cross border’ within MENA region
• Experience of working with Shared Services and handling large scale projects
• Excellent communicator with fluent level of English, both written and verbal
• Ability to challenge and negotiate
• Highly competent in the use of Excel, Word and PowerPoint
• Relationships with or extensive experience in managing the Labor Office and Social Security Office
• The strength of character to manage negotiations and legal cases with the above authorities
• Significant experience in managing Employee Relations and Exits

Ideally, you’ll also have

• A passion to pursue your CIPD in the future or already have this qualification
• Strong communication skills and the ability to articulate process and procedures clearly
• An enthusiastic, can do approach and be a strong team player