Salesforce Director Product Management 

United Kingdom, England, London 

150932169

Job Category

Job Details

Key Responsibilities:

• Lead initiatives to drive growth to support customer adoption

• Increase adoption for AI + Data Readiness

• Strategic Customer Advisor for Service

• Speak on Service Maturity at monthly Events & Roundtables, partnering with product marketing

• Periodic Content and Roadmap by release (partnering with product management and product marketing)

• Acts as amplifier of service vision and drives cross-product demos that showcase the future of service

Qualifications:

• 10+ years of experience in product management, customer experience, or related roles within the CRM or enterprise software industry.

• Proven track record of leading product teams and delivering successful software products.

• Strong understanding of Salesforce CRM systems and their applications in business environments.

• Exceptional leadership, communication, and interpersonal skills.

• Ability to think strategically and execute tactically.

• Experience leveraging data and insights to drive decision-making.

• Passion for customer success and a deep commitment to delivering exceptional customer experiences.

We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce’s market-leading Service Cloud product. Focus is on the EMEA region.
Responsibilities:

• Drive product adoption of Service Cloud through the creation of scalable processes and assets

• Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives

• Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA

• Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.

• Deliver regular enablement content to support customer success and adoption of key capabilities

• Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud

• Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests

Key Competencies:

• High energy and passion for the job

• 5+ years of Customer Service domain experience

• Experience presenting to C-suite executives

• Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions

• Experience in gathering and transforming customer needs into product requirements and operational solutions

• B.S. degree (Computer Science, MIS or related degree preferred)

Desired Skills and Experience:

• Experience building and implementing service solutions

• Salesforce Admin, Service Cloud Consultant Consultant Certifications

• Experience in one or more key industry verticals such as manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

• Position requires up to 30% travel

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