Wells Fargo Quality Assurance Administrator - Global Payments Liquidity 

Philippines, Caloocan 

150768791

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls

• Document quality issues and performance measures for management review

• Oversee a group of service monitors

• Provide information and assists in the feedback and formal education process of other staff

• Work closely with both internal and external customers to meet their service needs

• Act as a subject matter expertise

• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Must have at least (2) years of QA professional experience in a Shared Service or BPO work environment, required

• Excellent communication skills

• Strong attention to detail

• Process oriented

• Analytical and resolution mindset

• Exposure to financial services or banking is ideal (Commercial Banking)

• Quality monitoring background or experience in Quality Assurance

• Back-office support background is an advantage

Job Expectations:

• The work will focus on reviewing back-office transactions and monitoring calls and emails

• The role requires to work full-time onsite, Five/NEO, BGC, Taguig

• The role requires to work on mid-shift, 5:00 PM - 2:00 AM, Monday - Friday

• The work will focus on monitoring back-office transactions

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.