JPMorgan Content Design Senior Associate Employee Experience 

United States, Ohio, Columbus 

150702379

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Developing content requirements and content strategy in partnership with product leadership and business leads
• Overseeing, executing, and delivering user-centered content solutions that follow firm wide governance and best practices, and fulfill project requirements (business goals, user goals, controls, deadlines and quality)
• Writing, creating, updating, and consolidating knowledge and other types of self-service content based on your strategic point of view - and where needed, removing outdated or unnecessary content
• Contributing to evolving firm wide content standards, terminologies, content patterns and operations
• Partnering with cross-functional product teams to ensure holistic and strategic journey optimization
• Directing the structural design of product experience (navigation, labeling, flow)

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience with Content Management Systems and Knowledge Management Systems