Amazon Engagement Manager AWS Professional Services 

Australia, Victoria, Melbourne 

150660246

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards.A day in the life
As an Engagement Manager at AWS Professional Services, you'll lead complex technical implementations for our enterprise customers while ensuring solution quality through AWS frameworks like Cloud Adoption Framework, Well-Architected Framework, and Global Delivery Framework. Your day involves managing project timelines and risks, conducting technical deep-dives with development teams, and steering architectural decisions. You'll balance hands-on technical leadership with project management activities - from running daily stand-ups and sprint planning sessions to facilitating solution design workshops and architectural reviews. You'll coach customers on product management best practices and enable their independent use of AWS services. Working across customer technical and business functions, you'll drive stakeholder alignment and coordinate with diverse teams to deliver results. Whether you're reviewing technical specifications, troubleshooting implementation challenges, or leading strategic planning sessions, you're always working backwards from the customer's needs while maintaining AWS quality and security standards throughout the engagement lifecycle.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• Experience in cloud computing
• 3+ years experience in project management of technical programs
• 3+ years of technical product or program management experience
• Demonstrated ability to lead difficult technical engagements
• Experience applying delivery frameworks and methodologies
• Strong stakeholder management and communication skills
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• 3+ years experience in a consulting role with proven experience in leading process and systems transformation initiatives.
• Knowledge of cloud migration and application modernization leveraging cloud native services
• Knowledge of Agile and product development methodologies