Nvidia Senior Solution Engineer AI Factory Triage 

United States, Texas 

150653631

What you'll be doing:

• Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or advance customer issues.

• Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information.

• Create/update product and/or support tools.

• Take ownership and drive customer issues from inception to resolution.

• Document customer interactions and better enhance our knowledge base.

• Develop features and tools as part of solution engineering efforts to support NVIDIA technologies

• Occasional work on weekends and holidays to support customers
  

What we need to see:

• Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience.

• At least 5+ years of engineering experience with multi-GPU platforms

• Strong system software (firmware, BIOS, kernel, driver, operating system) expertise

• Solid understanding of Linux and the ability to analyze, optimize, and customize Linux environments for AI/ML workloads.

• Containerized solutions experience with Docker, Kubernetes, Slurm

• Professional-level communication skills, including adjusting communication to the technical level of the audience, and staying calm and focused in negative situations.

• Excellent follow-up and organizational skills, with a passion or love for solving problems.

• Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers

• Proficient in Python programming with the ability to build custom tools
  

Ways to stand out from the crowd:

• Background with parallel programming or GPU acceleration (e.g., CUDA)

• Experience developing in GPU accelerated / cloud / virtualized environments

• Experience analyzing software performance of distributed workloads

• Clustering or HPC data center technologies including Upper Layer Protocols (NCCL, MPI)