Amazon Incident Management Engineer 

Philippines, Davao del Norte, Panabo 

149778357

*** Please note for this position, the core business hours of operation are from 8am-5pm SAST. Please only apply to this position if you are able to accommodate these core hours.***ABOUT YOU
ABOUT THE ROLEKey job responsibilities
Every day will bring new and exciting challenges that include elements of:* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and virtual teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organizationA day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (e.g., Hypervisors, VMware, Xen) experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience

- Industry specific accredited certification(s) such as AWS Associate level certification
- Familiarity with Cloud services
- Ability to work in ambiguous environment and drive collaborative projects from conception to delivery