To All Applicants: This role requires you to work in a shift pattern or non-standard work hours as required. This will include weekend work.
Minimum qualifications:
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
Experience solving issues related to web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Experience working with distributed systems.
Preferred qualifications:
Experience in crisis response and escalation management across multiple teams.
Experience with cloud-based serverless, storage, and networking technologies, such as App Engine or distributed computing.
Experience as a System/Network Administrator supporting Linux/Unix systems, encompassing the OS Kernel to Shell, file systems, and client-server protocols.
Experience in web or mobile app development, with knowledge of SQL administration, schema design, and query profiling, and of core data structures and concepts.
Japanese speaking skills to communicate with local customers.