Role Description:
You will be supporting the Local Partner Services team in Frankfurt. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.
Key Job Responsibilities and Duties:
Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolio
Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
Help identifying new potential partner leads and pass this leads on for further follow up
Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio
Qualifications & Skills:
Significant experience in a relevant account management/sales/business development function
Proficient in spoken and written English and German
Affinity or experience within e-commerce and/or travel industry
Proactive with a sense of responsibility and can work independently
Accurate, strong analytical skills and an eye for detail
A great teammate, self-motivated, flexible and open to change
Driver’s license
Availability to travel up to 50% to a designated area within the country
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
