Cisco Technical Consulting Engineer 

United States, Georgia, Atlanta 

147173703

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.
• Root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.
• Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.
• Diagnose Problems/Issues/Defects and be able to communicate well with the customer.
• Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.
• Delegate issues to downstream teams for deeper investigation
• Coordinate with Development team to seek and devise solutions.
• Maintain documentation and playbooks related to Support and System Operations
• Work in a Ticketing environment (i.e., Tivoli, ServiceNow)

• 8 + years experience with AWS Services, including but not limited to (VPC, EC2, EBS, EFS, SNS, RDS, DynamoDB)
• 8+ years experience handling Linux services
• 8+ years experience in Shell Scripting OR Python
• Requires experience with Relational Databases, with a minimum of 8 years working with MYSQL and/or MSSQL

• Proficiency in Kubernetes, including administration, deployment, and troubleshooting, as well as monitoring and logging tools like Prometheus, Grafana, and Fluentd.
• Knowledge with Integration Tools (Jenkins)
• Knowledge with Planning Tools (JIRA, GitHub)
• Experience reading Java code
• Linux: CPU, memory, TCP ports, openfiles, iowait, load average, file operation commands
• Tomcat or Jboss or any web application server deployment knowledge.
• SQL: select/update/DELETE/join queries

Note:This role comes with a requirement of working shifts.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).