Amazon Enterprise Support Manager AWS 

United States, Texas, Houston 

146885383

As an Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience
- 5+ years experience in managing Technical teams
- Ability to hire and develop technical teams
- Ability to create innovative mechanisms and processes
- Track record of leading projects / initiatives to improve support-related processes and the customer’s technical support experience

- 5+ years experience in the Energy/Utilities industry
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Ability of Stakeholder management, especially during crisis and business critical situations
- Ability to travel up to 25% globally