Amazon Cloud Support Engineer Security 

India, Karnataka, Bengaluru 

145850288

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilitiesAs we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role.A day in the life
Every day will bring new and exciting challenges on the job while you:
• Learn and use new technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading technologists around the world and resolve customer issues.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- Bachelor’s degree OR equivalent experience in a technical position.
- 2+ years of security and operating system support and distributed systems experience;
- Experience to information security and compliance experience.

- Experience Deploying Identity and Access Management systems to secure production and corporate access, such as: SSO, SAML.
- Understanding of Cloud Security across realms of Identity, Monitoring Auditing and Cryptography.
- Knowledge or experience with broad array of security technologies, such as NextGen FW, WAF, SIEM, Endpoint Security and more.