Responsibilities
- Design, plan and implementation of integrated solutions
- Tune systems for maximum available performance
- Respond to and assist in production operations in a 24/7 environment
- Troubleshoot and resolve issues both proactively and as discovered
- Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications
- Manage application configurations, patch Levels and Evolution Paths
- Provide technical analysis, resolve problems, and propose solutions
- Provide support to and coordinate with developers, operations staff, release engineers, and end-users
- Educate and mentor team members and operations staff
- Participate in a weekly on-call rotation for after-hours support and change events
Knowledge and Experience
- Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
- 5+ years proven experience with third party application support
- Strong initiative to learn and assimilate new software/technologies and improve business processes
- Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
- Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
- Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
- Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
- Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
- Top-tier analytics and problem solving
- Ability to work in a fast-paced service-oriented team environment
- Customer focused, and dedicated to the best possible user experience
- Communicate effectively with both technical and business resources
Desired
- Experience in automation tool development and methodologies, like Ansible and Puppet
- Strong understanding of project management, organization, and time management
- Experience with IBM Sterling Integrator and/or MQ
- Experiene with Tableau
- Basic understanding of SQL Database concepts (Oracle, MySQL)
- Experience with LDAP systems
