Amazon Sr Site Leader CXQO Walk Technology 

India, Uttar Pradesh 

143997779

The Site Leader is responsible for overall leadership and operations of our Virtual and B&M teams at Noida/NCR, India. In this role, you will set the vision and direction for the site by driving continuous innovation and creating a great working environment for our employees. You will lead a large team of associates and managers to improve the customer experience and increase employee engagement, providing the overall leadership, direction, and operational guidance for our CXQO teams. You will create a strategic vision for teams to secure long-term growth and scalability of the CXQO Network. You will define and execute the CXQO working strategy by partnering with multiple groups including HR, IT, GREF, Tax, Legal etc. to successfully expand the team. You will also build flexible working models to enable best in class service level delivery at optimum cost and quality.Key job responsibilities
People Management:- Ensure delivery of required staffing levels.
- Ensure high quality and productivity at the site.- Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments.Site Management:
- This is a senior-level management position that is fully accountable for the results and performance of the site. This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the challenges of an deadline-driven environment.
- Maintain a complete and thorough understanding of technical systems in a complex automated environment.
- Implement, change, or develop new processes as necessary to provide the ability to better direct multiple wok streams.
- Continually measure and evaluate all work processes.
- Understand and correctly utilize resources provided by internal systems, departments, policies and procedures.
- Develop and achieve performance goals and objectives.
- Develops and drives strategies and programs which improve the competitive position and profitability of the organization.
- Drives creation of schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.- Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model.
- Written and verbal communication up to senior leadership level.A day in the lifeDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSWork/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Noida, UP, IND

- 10+ years people management experience preferably in an operations environment
- 5+ years of experience managing managers
- Bachelor Degree from a reputed university, MBA preferred
- Demonstrated ability to attract, hire and develop teams and build a bench for key roles
- Demonstrated analytical and quantitative skills, ability to use data and metrics to back up assumptions and clearly communicate data insights to others.
- Available to work irregular hours including nights, holidays, and weekends.
- Ability to travel to locations, including overnight trips

- Master’s degree or MBA
- Proven ability to think strategically, but stay on top of tactical execution
- Experience of creating and contributing to strategic planning processes
- Ability to handle changing priorities and use good judgment at all times
- Practiced working knowledge of Six Sigma tools and Lean techniques
- Proven track record in the delivery of large scale complex cross-functional change projects.
- Proven ability to influence change at all levels within an organization