Microsoft Specialist – Dynamics Customer Engagement 

Canada, Ontario, Toronto 

143885475

As a Specialist – Dynamics 365 Customer Engagement, you will be a senior solution sales leader within our enterprise sales organization working with our most important customers in the finanacial services space. You will lead a virtual team of technical, partner and consulting resources to advance the sales process and achieve/exceed solution sales and usage/consumption targets for related workloads in your assigned accounts. You will help customers evaluate their applications, recommend solutions that meet their requirements, remove roadblocks to deployment and drive customer satisfaction.

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Required/Minimum Qualifications

· 5+ years technology-related sales or account management experience

o OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years technology-related sales or account management experience.

Additional or Preferred Qualifications

• 4+ years solution or services sales experience within financial services space
• Experience selling CRM or ERP solutions
• Leading, partnering and orchestrating with virtual teams of experts, SMEs composed of industry, engineering, solution, technical, licensing and legal team members.
• Certification and / or deep experience in business value selling
• Demonstrated success in large multi-million-dollar pursuits, multi-year engagements and competitor disruption and displacement.
• Excellent organizational agility, able to coordinate across multiple stakeholders: Marketing, Engineering, Licensing, Legal, Field leadership to win.

Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $102,300 - CAD $168,300 per year.

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Microsoft will accept applications for the role until September 19, 2024.

The SSP-CE uses their leadership status in industry, professional groups, LinkedIn network, and extended team to create shared visions, influence key stakeholders and lead virtual teams to drive transformation.

• Develop and maintain customer account plans for all the accounts in your designated territory which includes white space analysis, current customer solution and technology footprint/landscape, customer pains, competitive landscape, and industry trends.
• Develop deep trusted adviser relationships with Business Decision Makers by actively understanding customer business pains, requirements, strategic growth objectives, industry trends and providing business-value-outcome-based solutions
• Develop, maintain, and document comprehensive business plans resulting from joint customer planning and discovery workshops which address customer strategic priorities for digital transformation
• Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities that leverage Microsoft Dynamics 365 Customer Engagement (CRM).
• Create and drive demand for qualified digital transformation opportunities in our enterprise accounts that can benefit from running their business on Dynamics 365 Customer Engagement (CRM).
• Address key change scenarios with quantifiable business value outcomes and justification
• Develop and lead account strategy in the sophisticated and complex business environments of our enterprise accounts
• • Be a disciplined operator by maintaining a rolling pipeline, keeping it current and in accurate stages. Leverage marketing, inside sales, partners and your relationship network to build pipeline
  • Support and leverage all sales promotions, sales events and sales strategies to close opportunities
  • Develop, drive, manage and lead a discipled opportunity execution plan with a diverse pursuit team of experts, SMEs, pre-sales resources and partners geographically dispersed and virtual both internal and external to Microsoft including our Global Systems Integrator partners
  • Create compelling business value outcome backed proposals, negotiate terms and contracts with successful close.
  • Own and deliver on revenue targets for Dynamics 365 Customer Engagement for your territory/accounts

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