Amazon Support Engineer III Kindle Vella 

India, Tamil Nadu 

143751469

The Kindle Vella Support Engineering team will provide tier 2&3 services production support and will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in pythons, web technologies, Java, iOS, Android
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Ability to independently drive individual work planning and stakeholder communication
Chennai, TN, IND

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- B.E. in Computer Science or a related field.
- Strong knowledge of programming, Operating System and Data structures concepts preferred
- Comfortable communicating cross-functionally and across management levels in formal and informal settings
- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes.
- Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs