JPMorgan Client Engineering Lead 

United Kingdom, England, London 

14355033

This is a first-of-its-kind role within our business, which requires flexibility, adaptability, a self-starter mindset, and a can-do attitude. We’re looking for a well-rounded candidate that can both set the right long-term client and solution engineering strategy and engagement model, as well as roll up their sleeves and not shy away from day-to-day relationship management.

Job Responsibilities:

• Lead clients through technical integrations of products across our portfolio
• Forward deploy by working closely with software engineering and product teams to expedite adoption of our products
• Advise and document best practices around integrations using our APIs, enabling current and prospective customers to configure and integrate with our products and services
• Collaborate closely with engineering teams, obtaining a deep technical understanding of our products and associated roadmap.
• Analyse and validate client business requirements, translating these into technical specifications/requirements
• Help shape the product roadmap, leveraging competitive and user insights to help PMs and Engineering teams prioritise.
• Capture product features needed to allow customers to realise value and feedback into internal product and engineering teams, championing those new features within the organisation
• Understand, investigate and resolve customer technical queries, debugging problems in customer staging and development environments.
• Participate in product and software releases cycles, testing and QA processes.
• Participate in internal sales kick-offs, sales leads and opportunities meeting, planning pitches and sales demo activities.

Required qualifications, capabilities and skills:

• Strong technical generalist and coding background
• We’re particularly interested in candidates with experience in payments, cards, digital and core banking, anti-financial crime and data, who have played a leading role in transformations from legacy to modern architectures, including use of APIs, microservices, event streaming, cloud, agile delivery and DevOps.
• Customer-facing experience working as a client engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
• Fluency in reading, writing, and understand software in multiple programming languages
• Has experience integrating RESTful APIs and webhooks in prior roles
• A great verbal and written communicator, strong presentation skills with ability to think on the feet, comfortable explaining complex technical concepts to both technical and non-technical audiences