Wells Fargo Customer Service Representative 

Philippines, Caloocan 

142905382

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to effectively listen and elicit information
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of foreign and domestic wire transfers processing
• Knowledge and understanding of financial services or call center environment
• Strong attention to detail and accuracy skills
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service focus with the ability to respond to requests in a timely manner
• Ability to follow policies, procedures, and regulations
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to take on a high level of responsibility, initiative, and accountability.
• Flexibility towards shifts

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted (BGC, Taguig City)

20 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.