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Apple Change Management Lead AI/ML Sales Solutions United States, California, Cupertino 14277840
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- Develop and own the global change management strategy for AI/ML tool deployments, anticipating challenges and proactively designing solutions.- Develop deep understanding of our internal processes and operational understanding of CSO Programs- Define and track key metrics to monitor and report on the effectiveness of change initiatives and tool adoption rates, using data-driven insights for continuous improvement.- Proactively identify and mitigate potential resistance points through workshops, communication, and building champions within user communities.- Establish clear channels for user feedback to inform product development and ongoing change management efforts.- Orchestrate deployment readiness across different regions, ensuring localized and culturally relevant change management strategies and materials.- Ensure leadership and partners have consistent access to progress updates, roadblocks, and reporting against key milestones and goals.
- - Bachelor's degree.
- - 7+ years of experience leading complex organizational change management programs in large, global enterprises, with a track record of successful technology deployments.
- - Deep understanding of change management principles, methodologies (e.g., Prosci ADKAR), and tools.
- - Experience driving the change management and adoption of new reporting and/or analytic tools.
- - Proven ability to understand the human impact of change and build trust.
- - High degree of flexibility, adaptability, and comfort with ambiguity.
- - Proven understanding of business KPIs.
- - High level of ethics, values, integrity, and trust.
- - Solid track record of meeting deadlines in a fast-paced environment.
- - Excellent written, verbal, and presentation communication skills.
- - Proven ability to build strong relationships and influence without direct authority.
- - Master's degree.
- - 12+ years of experience leading complex organizational change management programs in large, global enterprises, with a track record of successful technology deployments.
- - 5+ years of experience working in a geo highly preferred.
- - Demonstrated experience with the successful adoption and integration of advanced technical tools, ideally involving AI/ML, data analytics, or similar innovative technologies.
- - Strong analytical skills with the ability to define metrics, analyze data, and derive actionable insights to measure program effectiveness and adoption.
- - Experience in designing and delivering scalable training and enablement programs for technical tools.
- - Experience working within a channel sales organization.
- - Experience with localization of training materials and change management strategies for global audiences.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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