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Responsibilities:
Diligent and strategic follow up of collections
Effective monitoring of key customers and activities
Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
Keeps accurate and detailed records of inquiries and all customer comments
Communicates and coordinates with internal departments
Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
Suggests improvements to management team
Required Skills:
Good customer relationship skills to manage a variety of customer interations
Demonstrated initiative
Ability to work independently
Excellent communication (written and verbal) skills
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
Thrives in a team environment
Able to use Microsoft suite of tools effectively
Knowledge of salesforce.com application is a plus
AR collection experience is a plus
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Posting Statement
does not accept unsolicited headhunter and agency resumes.
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